Warranty Policy

Warranty Policy

American Furniture Warranty Policy

At American Furniture, we stand behind the quality of our products and aim to ensure your satisfaction with every purchase. Our warranty policy applies to all products purchased from American Furniture, whether online or in our physical store.

1. Warranty Coverage

1.1 What is Covered:

  • Structural defects in materials or craftsmanship.

  • Defects in stitching, seams, and upholstery.

  • Issues with electrical components (if applicable), such as motors in reclining furniture.

1.2 What is Not Covered:

  • Damage caused by misuse, accidents, or improper handling.

  • Normal wear and tear, including fading, stretching, or cracking of upholstery.

  • Damage from pets, children, or environmental factors like moisture or extreme heat.

  • Stains or odors.

  • Damage caused by third-party repairs or alterations.

2. Warranty Period

2.1 Online Purchases:

  • Sofas and Couches: 5-year limited warranty on frame and structure; 2-year warranty on upholstery.

  • Chairs and Recliners: 5-year limited warranty on frame and structure; 1-year warranty on electric components.

  • Tables and Storage Furniture: 3-year limited warranty on structure; 1-year warranty on finishing.

2.2 Physical Store Purchases:

  • Same as online purchases, with the addition of free in-store consultation for any issues within the first 30 days of purchase.

3. How to File a Warranty Claim

3.1 Online Purchases:

  • Visit our website at [website link] and fill out the warranty claim form.

  • Include photos of the defect, along with your order number and purchase details.

  • Our customer service team will contact you within 3-5 business days to resolve the issue.

3.2 Physical Store Purchases:

  • Bring the product and proof of purchase (receipt or invoice) to the store.

  • A representative will inspect the issue and initiate the warranty claim process.

4. Warranty Process

4.1 Inspection:

  • A representative will inspect the item to determine if it qualifies for a warranty claim.

  • If the product is eligible, it will either be repaired, replaced, or refunded based on the issue and availability.

4.2 Repair or Replacement:

  • If the product is repairable, it will be fixed at no cost to you.

  • If the product cannot be repaired, we will offer a replacement or a store credit, depending on the availability of the item.

4.3 Refund:

  • Refunds are available only if a replacement is unavailable or if the item is beyond repair.

5. Shipping and Delivery Costs

5.1 Online Purchases:

  • Return shipping costs for warranty claims will be covered by American Furniture within the first 30 days.

  • After 30 days, the customer will be responsible for return shipping costs.

5.2 Physical Store Purchases:

  • If the item needs to be returned for warranty service, the customer is responsible for transportation costs unless otherwise agreed upon.

6. Exclusions

  • Our warranty policy does not cover any incidental or consequential damages, including but not limited to inconvenience, loss of use, or personal injury.

  • Products that have been used outside of intended purposes (e.g., commercial use for residential products) are not covered.

7. Terms & Conditions

  • This warranty policy applies to the original purchaser and is non-transferable.

  • The warranty becomes void if the product is altered, repaired, or modified by someone other than an authorized American Furniture representative.

For more details, please contact our customer service team at 19997.

Thank you for choosing American Furniture!