Shipping Policy – American Furniture Egypt

1. Delivery Coverage

We offer delivery across all major cities and governorates in Egypt, including:

• Greater Cairo (Cairo, Giza, New Cairo, 6th of October)
• Alexandria
• Delta & Canal Cities
• Upper Egypt
• North Coast & Red Sea Areas (based on availability)

2. Delivery Timelines

• Greater Cairo: 3–5 business days
• Alexandria & Delta: 5–10 business days
• Other Governorates: Up to 14 business days
• Custom-made orders: 3–6 weeks depending on item and availability

Our team will contact you to confirm a suitable delivery date and time once your order is processed.

3. Shipping Fees

• Orders include a delivery fee, based on:DistanceSize and weight of the orderBuilding access (e.g., no elevator)

Our support team will inform you of any applicable fees before confirming your order.

4. Assembly Service

• All furniture is delivered with free on-site assembly by our trained technicians.
• Assembly is usually completed during delivery unless otherwise noted.

5. Delivery Conditions

• Delivery is made to ground floor or elevator-accessible floors.
• Additional charges may apply for deliveries requiring manual handling up stairs.
• Please ensure the delivery path is accessible and the area is prepared for furniture setup.

6. Missed Delivery Policy

• If you're unavailable at the confirmed delivery time, a rescheduling fee may apply.
• We’ll always coordinate with you ahead of time to avoid any delays.

7. Returns & Damages

• Inspect items upon delivery.
• If there’s any visible damage or issue, report it immediately to the delivery team or contact our support.
• For full details, refer to our [Return & Exchange Policy].

8. Customer Support

For delivery updates, order tracking, or inquiries, contact us:

• 📞 Hotline: 19997
• 📧 Email: info@americanfurniture.com

Return & Exchange Policy

We have a 14-day return policy, in compliance with Egyptian consumer protection laws. This means you have 14 days from the date of receiving your furniture item to request a return.

Eligibility for Returns

To be eligible for a return, the item must meet the following conditions:

It must be in its original condition, unused, and undamaged.

The item must not have been assembled or installed.

The original packaging must be intact.

You must provide a receipt or proof of purchase.

To initiate a return, please contact us at info@americanfurnitureegypt.com.

If your return is approved, we will provide you with a return shipping label and detailed instructions on how and where to send your item. Items sent back without prior approval will not be accepted.

For any inquiries regarding returns, please reach out to us at info@americanfurnitureegypt.com.

Damages and Issues

Please inspect your furniture upon delivery. If you receive a damaged, defective, or incorrect item, contact us immediately so we can assess the issue and resolve it promptly.

For furniture items that require assembly, please check all parts before assembling. If any parts are missing or defective, contact us before proceeding with assembly.

Non-Returnable Items

Certain furniture items are not eligible for return, including:

Custom-made or special-order furniture

Items that have been assembled, installed, or used

Mattresses, pillows, and upholstered furniture that have been unwrapped

Items that are damaged due to improper handling or misuse

Sale items and gift cards

If you have any concerns regarding your item’s eligibility for return, please contact us.

Exchanges

To exchange a furniture item, you must first complete the return process. Once your return is approved, you can place a new order for the desired item separately.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, refunds will be processed within 10 business days to the original payment method. Please note that processing times may vary depending on your bank or payment provider.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at info@americanfurnitureegypt.com.